1. Purpose
This refund policy outlines the terms and conditions for requesting refunds for products or services purchased from Military Africa.
2. Eligibility
Customers are eligible for refunds under the following conditions:
- The product or service was purchased directly from Military Africa.
- The refund request is made within twenty-one [21] days of the original purchase date.
- The product or service is in its original condition (if applicable).
3. Refund Process
To initiate a refund:
- Contact our customer support team via email or phone.
- Provide your order number, details of the product or service, and reason for the refund.
- Await instructions on how to return the product (if applicable).
4. Refund Options
- Full Refund: If the product or service meets the eligibility criteria, we will process a full refund to the original payment method.
- Partial Refund: In some cases, a partial refund may be offered based on the specific circumstances.
5. Exceptions
The following situations are not eligible for refunds:
- Customized or personalized products or services.
- Products damaged due to misuse or negligence.
6. Timelines
- Refunds will be processed within [3] business days upon approval.
7. Contact Information
For any refund-related inquiries, please contact our customer support team here